Frequently Asked Questions

Membership and
Registration

Event
Information

Support and
Assistance

Payment and
Technical Support

General
Information

Membership and Registration

How do I become a member of your community?

To become a member, simply sign up for either a free, basic or premium membership. Follow the on-screen instructions to complete the process.

Do I need a membership to join an event?

Yes, you need to be a member to participate. But we also have a free membership.

What are the benefits of a premium membership?

Premium members enjoy additional benefits such as priority event access, exclusive content, and personalized expat support.

Can I cancel my subscription at any time?

This depends on the length of your membership. The monthly memberships can be canceled per month and an annual membership per year. Subscriptions are automatically renewed without notice.

Do you also host events for non-members?

All our events are for members only, but we do have a free membership as well. With a free membership you can go to some events as well. For the paid memberships we host other and unique events.

Event Information

What types of events do you offer?

We offer a wide range of events, including cultural experiences, workshops, social gatherings, and informative seminars, all designed to enhance your expat journey.

Are your events open to non-members?

All our events are for members only, but we do have a free membership. Our paid members often receive special discounts, can join unique events and early access to event registrations.

How can I book tickets for your events?

Members can easily book event tickets through our website by selecting the event they're interested in and following the booking instructions.

What do I do if an event is canceled or rescheduled?

In the rare event of a cancellation or rescheduling, we will promptly notify all registered attendees and provide information on refunds or alternative dates.

How can I bring guests to events, even if they're not expats?

Of course! Many of our events are open to guests, whether they are expats or locals. Check the event details for guest policies.

Do you offer family-friendly events?

Yes, we offer a variety of events suitable for families. We understand the importance of creating a welcoming environment for expat families.

Support and Assistance

Do you provide assistance with legal and visa matters for expats?

We can provide general guidance on legal and visa matters, but for specific legal advice, we recommend consulting with a qualified legal professional.

Can I suggest event ideas or collaborate with your team?

Absolutely! We welcome event suggestions and collaboration ideas from our members. Feel free to get in touch with our team through the website or email.

Can I volunteer to help organize events or contribute to the community?

We appreciate volunteers! If you're interested in getting involved, please contact our team to discuss opportunities to contribute to our community.

How do I connect with other expats in the community?

You can connect with other expats through our online community platform, where you can share experiences, ask questions, and build connections.

What measures do you take to ensure the safety of event attendees?

We prioritize the safety and well-being of our attendees. We implement security measures and follow local guidelines to ensure that events are held in a safe environment.

Do you offer language assistance for non-English-speaking expats?

We strive to be inclusive, and we may offer language support or interpreters for specific events. Check the event details for language-related information.

How can I provide feedback or share my experience with your organization?

We welcome your feedback and value your input. You can share your experience and suggestions by contacting our support team or through our online feedback forms. Your input helps us improve our services for the expat community.

Payment and Technical Support

What payment methods do you accept for membership and event bookings?

We accept a variety of payment methods, including major credit cards, SEPA, Ideal, and more. You can select your preferred method during the payment process.

How do I stay updated about upcoming events and community news?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly share updates, event announcements, and valuable information.

What do I do if I encounter technical issues with your website or app?

If you experience technical issues, please reach out to our support team via email or the contact form on our website. We'll do our best to assist you promptly.

How can I contact you for questions or support?

You can contact us via email, WhatsApp, or through our website's community platform.

General Information

What does your company do exactly?

We bring expats together and organize fun events for them to quickly settle into their new city.

What makes your services unique compared to other providers?

Our services are entirely unique. We not only offer events but also provide a community where expats can connect with each other for tips and advice.

Where do you offer your services?

Currently, we primarily serve the Amsterdam region, but we have plans to expand rapidly to other parts of the Netherlands.

Are your events open to non-members?

All our events are for members only, but we do have a free membership. Our paid members often receive special discounts, can join unique events and early access to event registrations.